At Orelvyn, customer satisfaction is important to us. We accept eligible returns within 30 days of delivery.
Return Eligibility
To be eligible for a return:
The return request must be submitted within 30 days of delivery.
The item should be in its original condition.
The item should be unused and, where applicable, in its original packaging.
Proof of purchase or order information may be required.
Return Shipping
Customers are responsible for the cost of return shipping unless the item was received damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order details and supporting photos. We will review the issue and provide an appropriate solution.
Refunds
Once your return is received and reviewed, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.
Non-Returnable Items
Certain products may not be eligible for return due to hygiene, safety, customization, or other product-specific restrictions. Any applicable restrictions will be stated on the product page.
How to Request a Return
Please contact us through our Contact Us page with your order number and the reason for your return.